Privacy Policy

PEAL Compliant ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where applicable.

By using our website (pealcompliant.com) and services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Identity information: Your name, business name, and job title when you fill out forms, make purchases, or contact us.
• Contact information: Your email address, phone number, and business address.
• Payment information: Payment details processed securely through Stripe. We do not store your credit card information on our servers.
• Service-related information: Product label photos, ingredient lists, and other food business information you provide when using our compliance services.
• Technical information: IP address, browser type, operating system, referring URLs, and page views collected through standard web analytics.
• Communication records: Records of correspondence when you contact us via email, forms, or other channels.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our compliance services, including label reviews and compliance kits.
• To process payments and manage your account.
• To send you service-related communications, including order confirmations, delivery notifications, and compliance updates.
• To send marketing communications where you have opted in, such as newsletters, free resources, and product updates. You can unsubscribe at any time.
• To improve our website, services, and user experience through analytics.
• To respond to your enquiries and provide customer support.
• To comply with legal obligations and protect our legitimate business interests.

3. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website.
• Secure hosting infrastructure with regular security updates and monitoring.
• Access controls limiting who within our organisation can access personal information.
• Regular review of our data handling practices and security measures.

Your data is primarily stored on servers located in Australia and the United States (through our hosting and service providers). Where data is transferred outside Australia, we ensure appropriate safeguards are in place.

4. Third-Party Services

We use the following third-party services that may collect or process your personal information:

• Gumroad: For secure payment processing, digital product delivery, and instalment payment plans. Gumroad's privacy policy governs how they handle your payment and purchase information.
• Google Analytics: For website analytics and understanding how visitors use our site. Data is anonymised where possible.
• MailerLite: For email marketing, lead magnet delivery, and automated email nurture sequences. When you download a free resource or subscribe to our newsletter, your email address is stored in MailerLite. You can unsubscribe at any time via the link in every email.
• Vercel: For website hosting and content delivery. Vercel may collect anonymised usage data as part of their hosting service.

Each third-party service has its own privacy policy and data handling practices. We encourage you to review their policies. We only share the minimum information necessary for each service to function.

5. Your Rights

Under the Australian Privacy Act and the GDPR (where applicable), you have the following rights regarding your personal information:

• Right of access: You can request a copy of the personal information we hold about you.
• Right to correction: You can request that we correct any inaccurate or incomplete information.
• Right to deletion: You can request that we delete your personal information, subject to any legal obligations we may have to retain certain records.
• Right to restrict processing: You can request that we limit how we use your information in certain circumstances.
• Right to data portability: You can request a copy of your data in a structured, commonly used format.
• Right to withdraw consent: Where we rely on your consent to process information (such as marketing emails), you can withdraw that consent at any time.
• Right to complain: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your relevant data protection authority.

To exercise any of these rights, please contact us at tara@pealcompliant.com. We will respond to your request within 30 days.

6. Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytical data. The types of cookies we use include:

• Essential cookies: Required for the website to function properly, including session management and security features.
• Analytics cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). These help us improve our site and services.
• Marketing cookies: Used to track the effectiveness of our advertising campaigns (e.g., Facebook Pixel). These are only set with your consent.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

• Customer records: Retained for 7 years after your last transaction, in accordance with Australian tax and business record-keeping requirements.
• Marketing subscribers: Retained until you unsubscribe or request deletion.
• Label review data: Product label photos and review notes are retained for 12 months after the service is completed, then securely deleted.
• Website analytics data: Anonymised and retained for up to 26 months.

8. Contact for Privacy Concerns

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last updated" date.

We encourage you to review this page periodically. For significant changes, we may also notify you via email if you are a registered customer or subscriber.

Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.